Last updated: 7 September 2025
Contact: [email protected]
Address (KSA): Riyadh, Al-Sahafa District, 177 Anas Bin Malik Street, Kingdom of Saudi Arabia

1. Shipping & Delivery

Where We Ship

  • Saudi Arabia (KSA), GCC, and selected international destinations.
  • Remote areas may require additional time or carrier surcharges.

Processing & Dispatch

  • You’ll receive order confirmation at checkout.
  • Once dispatched, you’ll receive an email/SMS with tracking details.
  • Delivery times vary by destination, customs clearance, courier capacity, weather, or events beyond our control.

Shipping Methods & Fees

  • Standard parcels ship via reputable couriers.
  • Oversized, heavy, or bulk orders may ship via freight (curbside or dock delivery).
  • Shipping fees are shown at checkout or quoted for large/custom orders.

Tracking & Notifications

  • Every shipment includes a tracking link.
  • If tracking shows delivered but you have not received your parcel, check with building reception/security or neighbors before contacting us.

Large / Heavy Deliveries

  • Freight carriers may call to arrange a delivery window.
  • Ensure access for trucks, ramps/elevators, and that someone is present to receive goods.
  • Additional services (inside delivery, assembly, installation) must be requested in advance.

Split Shipments

  • Multiple-item orders may ship in separate parcels, each with its own tracking number.

Address Changes & Order Edits

  • Requests must be submitted before dispatch by emailing [email protected] with your order number.
  • After dispatch, reroutes depend on carrier approval and may incur extra charges.

Customs, Duties & Taxes (International)

  • The recipient is responsible for all import duties, taxes, and clearance fees.

Undeliverable / Failed Delivery

  • If a parcel is returned due to incorrect address, refusal, or no receiver:
    • We can reship (extra postage applies), or
    • Refund the product price less any outbound/return freight fees.

Loss, Damage, or Missing Items

  • Please inspect goods at delivery.
  • If damaged:
    • Take clear photos of the product and packaging.
    • Email [email protected] within 3 working days.
  • We will arrange repair, replacement, or refund as appropriate.

Business Days

  • Business days are Sunday–Thursday (KSA), excluding public holidays.

2. Cancellations

  • Orders may be cancelled only before dispatch by emailing [email protected] with your order number.
  • Once dispatched—or once custom/made-to-order production has begun—orders cannot be cancelled or modified.

3. Returns & Exchanges

Standard Products

  • Eligible for return within 3 calendar days of receipt.
  • Must be unused, in original condition, and in original packaging.
  • Proof of purchase (receipt/confirmation) is required.
  • Return shipping costs and restocking fees may apply.
  • Returns must not be sent directly to the manufacturer.

How to Request a Return/Exchange

  1. Email [email protected] with your order number and photos (if applicable).
  2. Wait for return authorization before shipping items back.
  3. Ship to: GYMLAB™, Riyadh, Al-Sahafa District, 177 Anas Bin Malik Street, KSA (or the return address provided in our email).
  4. Use a trackable service and keep the receipt. Risk of loss remains with you until received.
  5. For international returns, mark parcels as “RETURNED GOODS” to avoid import charges.

Custom / Made-to-Order Equipment

  • Not eligible for cancellation or return unless defective or damaged in transit.

Damaged or Defective Items on Arrival

  • Take photos of product + packaging.
  • Email [email protected] within 3 working days.
  • We will arrange repair, replacement, or refund.

Exchanges

  • Only available if the item is defective or damaged.
  • To exchange for the same item, email [email protected] with order number + photos.

4. Refunds

  • Approved refunds are processed to the original payment method after inspection of returned goods.
  • Processing times depend on your bank or payment provider.
  • You’ll be notified by email when a refund is initiated.

Late or Missing Refunds

  • First, check your bank statement.
  • Then contact your card issuer or bank (posting may take several days).
  • Still no refund? Email [email protected].

5. Non-Returnable Items

(Unless defective upon delivery or required by law)

  • Custom-made mats/equipment
  • Used items or damage not caused by shipping
  • Clearance / “final sale” items
  • Gift cards, digital/downloadable files
  • Opened hygiene-critical items (health/personal-care)
  • Hazardous/flammable materials (where applicable)

6. Notes & Exceptions

  • Transit times for returns/exchanges vary by location.
  • Unauthorized returns or those outside the 3-day window may be refused or sent back.
  • Only regular-priced items are refundable. Sale/clearance items are final unless defective on arrival.

📩 Need help? Contact us anytime: [email protected]